General Sales Terms and Conditions
These terms and conditions of sale apply to all adult customers with the right to sign and to all products sold via Modernista.ch and or to advertisements published on third-party platforms and third-party websites.
Brands, signatures and labels
Modernista only sells authentic items from the past and original second-hand design objects. However, we cannot guarantee that every item sold will have the original label or a brand, as the manufacturers or designers did not always sign the items produced in the past. The absence of a reference does not necessarily result in a lower value of the item.
Prices and discounts
The selling price depends on the rarity of the object, the age, the conditions, the market price or the method of despatch. Our prices are usually fixed and competitive, not always negotiable.
Condition of the object
Most antique and vintage items naturally display the marks and patina of time. Our staff, responsible for sourcing each piece, carefully select only the finest items. They thoroughly inspect every object and, whenever possible, carry out appropriate restoration or reconditioning to enhance its value while preserving its authenticity. Any defects, dents, breakages, or faults are scrupulously documented and immediately communicated to the customer before the sale is finalized.
Shipping and delivery
Our items can be shipped or delivered by hand if they are valuable or fragile. Shipping or delivery costs for the whole of Switzerland are calculated depending on the shipping method, whether Economy or Priority, as well as the size and weight of the packaging. The shipping costs are between 25 CHF and 45 CHF and the hand delivery costs between 50 CHF and 120 CHF depending on the delivery location. In some cases, shipping may be included in the sale price or discounted for multiple purchases. The dispatch takes place within 5-7 working days after confirmation of payment.
Shipping abroad
In addition, not all items can be shipped abroad, in particular furniture and larger items must be collected by the buyer. For deliveries outside Switzerland and the Eurozone, import duties may be charged to the customer.
Special packaging
The Modernista shop charges packaging costs for fragile items that require appropriate and specific packaging with a customised box, bubble wrap, paper, sponge and filling material. The packaging costs are usually included to shipping price.
Cargo insurance and Fragile
The shipped goods can only be insured if they are sent by Priority with a surcharge of 6.50 CHF Optionally, the goods can also be sent as Fragile with a surcharge of 6.95 swiss francs
Payments
To make everything smooth and easy for everyone, items must be paid for in advance to avoid unnecessary trips, extra costs, or last-minute price negotiations. We accept bank transfers and Postfinance for your convenience. Since several people might be interested in the same item, we can only hold it for the time needed to complete payment. Payment must be made within 5 business days of receiving our invoice.
Import taxes for deliveries or shipping outside Switzerland
We are not responsible for fees that the buyer has to pay in the form of taxes or customs duties.
Retention of goods
The goods remain the property of Modernista until the full payment.
Orders Cancellation
Customers may cancel their order at any time before the item has been shipped or physically collected. The status of the order can be checked at any moment in the “Orders” section of the customer’s account. Cancellations do not require the intervention of the Modernista staff: customers can manage this process independently by clicking the dedicated button and providing a reason for the cancellation.
Order Cancellation for Third-Party Private Classifieds
For products listed in the Private Classifieds section and sold by private vendors, cancellations may be made at any time, provided that payment has not yet been completed by the buyer. Unfortunately, cancellation requests submitted after payment cannot be accepted, as these products are not part of Modernista’s inventory. An order may, however, be cancelled if the item arrives damaged or shows defects not mentioned on the product page. Please note that every product purchased from third-party sellers through Modernista undergoes a thorough condition check and an authenticity verification by our staff at the time of collection from the seller.
Returns and refunds
We accept returns within 10 working days of delivery and only for items that do not match the images published on the Modernista listings or shop website. In this case, should a shipping error occur, the returned item will be refunded within 1 working week. If the parcel is lost during shipping, the amount paid will be refunded in full. In exceptional cases, for example in the event of an incorrect purchase by the customer, we can refund the amount paid by the buyer minus the shipping costs to and from the customer. Modernista is not a retailer of brands such as Cassina, Vitra, Knoll etc. All items sold in the Modernista shop are second-hand items. For this reason, we ask the potential buyer to evaluate their purchase based on the dimensions of the object, the colour, the conditions and, if suitable for the use in question.
Unless otherwise specified, returns must be sent to:
comQuèst SA, Via Ceresio 6a, 6963 Pregassona – Switzerland.
Warranty
The item sold is sold in the condition in which it is found. As it is a used, vintage or antique item, no guarantee is given. The pictures or videos of the object of purchase are part of these conditions of sale.
Use of customer data
Customer informations as well email, address etc. is used solely for Invoice, payment confirmation and to ship the item. Customer data is and remains confidential.
Messages and confirmations
For each purchase, the Modernista shop sends the customer an e-mail with an attached invoice, a payment confirmation and a dispatch confirmation.
Customer service contact
The satisfaction of our customers is our priority. In the event that you have an enquiry regarding a specific product, a suggestion or a complaint, please contact us to submit your problem, enquiry or comment.
Postal contact Address
comQuèst SA, Via Ceresio 6a, 6963 Pregassona –Switzerland.
Website ownership
The website www.modernista.ch is a digital properties of comQuèst SA, a Swiss company registered in the Ticino Commercial Register under company number CHE-114.984.930 and having its registered office in Via Ceresio 6a, 6963 Pregassona, Switzerland.
Company Sole Director
Alagna Salvatore
Website contacts
info@modernista.ch