Payments
We accept payments via bank transfer or in cash upon collection. For reservations or orders placed through our website, we kindly ask that payment be completed within 5 business days to avoid order cancellations. After this period, for unpaid orders, the customer will receive a cancellation confirmation and the item will be made available for sale again. Bank details for the transfer will be provided once the order has been finalized through our website and will also be included in the invoice sent to you by email. Thank you for your understanding and collaboration.
Shipping and delivery
Our items can be shipped or hand-delivered in the case of valuable and fragile objects. Shipping or delivery costs for the whole of Switzerland are calculated depending on the shipping method, whether Economy or Priority, as well as the size and weight of the packaging. Shipping costs are between 25 CHF and 45 CHF. Hand-delivery costs between 50 CHF and 250 CHF depending on the delivery location and size of furniture within Switzerland. Shipping takes place within 5-7 working days after payment confirmation.
Shipping abroad
For deliveries abroad, costs are calculated separately, in addition, not all items can be shipped abroad, especially for furniture and larger items, collection by the buyer is required. For deliveries outside Switzerland and the Eurozone, import duties may be charged to the customer.
Special packaging
The Modernista shop charges packaging costs for fragile items that require appropriate and specific packaging with a tailor-made box, bubble wrap, paper, sponge and filling material. The packaging costs are normally added to the selling price.
Goods insurance and fragile
The goods shipped can only be insured if they are sent by Priority with a surcharge of 6.50 Swiss francs. Optionally, the goods can also be sent as fragile with a surcharge of 6.95 Swiss francs.
Returns and refunds
We accept returns within 10 working days of delivery and only for items that do not match the images published on the Modernista third partlistings or our website. In this case, should a shipping error occur, refund of the returned object will be made within 10 working days. If the package is lost during shipping, the amount paid will be refunded in full.
Unless otherwise specified, returns must be sent to:
comQuèst SA, Via Ceresio 6a, 6963 Pregassona – Switzerland.